CAREER PROFILE

Over five years of Information Technology hardware and software support in the Windows platform.  A+ and Net+ certifications.  Rapid response experience in a fast-paced, high-tech, scientific research and development environment.  Excellent interpersonal, communication and organizational skills. Personal website design experience.  Fourteen previous years as a Radio Producer/Audio Engineer and Announcer.

INFORMATION TECHNOLOGY CAREER HIGHLIGHTS

MANAGER - INFORMATION TECHNOLOGY                                                                     June 2007 – present
SB Partners LLP Chartered Accountants, Burlington, Ontario (www.sbpartners.ca)

§       Responsible for all aspects of server and workstation management and support, as well as assisting and instructing users

 

INFORMATION SERVICES SUPPORT TECHNICIAN                                                          Sep 2001 - Mar 2007
QuestAir Technologies, Burnaby, BC  (www.questairinc.com)

A world leader in gas separation and purification technology, affiliated with ExxonMobil, Shell Hydrogen, Chevron-Texaco, BOC, and Ballard Power Systems. Listed as QAR on TSX and AIM. 

§       Provided hardware & software support to 85 users on 60 regular desktops, 50 notebooks, 31 lab stations, and 10 ProEngineer stations in a Windows XP, 2000, NT, 98, Server 2000 and 2003 environment

§       Supported Microsoft Office 2003, XP and 2000.  Have reviewed Office 2007

§       Collaborated with and substituted for the IS Manager/Domain Administrator

§      Supported 8 Compaq/HP servers running Windows Server 2003 and 2000, Computer Associates BrightStor ARCserve Backup, Trend Micro ServerProtect Antivirus & Real-Time MailScan, & MS Exchange Server

§      Supported Trend Micro InterScan SPAM Filter, Trend Micro OfficeScan Antivirus, SonicWall Firewall and VPN, and CA eTrust Antivirus

§       Configured Outlook using Exchange Server, with .ost, .pst or POP3

§      Installed software such as ProEngineer, AutoCAD (floating license), AutoCAD LT, Desktopbinder (in conjunction with ScanRouter from Ricoh), MS Project, MS Visio, Adobe Acrobat, Symantec PC Anywhere, and LabView

§       Maintained printers and multi-function machines (HP, Ricoh, Canon, Lexmark, Xerox)

§       Assisted with management of Samsung and Q-See security surveillance systems

§       Attended weekly department meetings for planning and status review

§       Created and maintained company Intranet website (FrontPage-based)

§       Created and updated a series of handbooks including the primary “QuestAir MIS Handbook”

§       Created and updated documentation for procedures, policies, and inventory

§       Performed one-on-one orientation with new employees

§       Presented pertinent IT or departmental information at “Pizza/Pop” general, all-staff meetings and “Lunch’ n Learn” informational or instructional seminars

§       Created IT submission for company’s “Weekly Update” newsletter

§       Generated staff Photo ID cards (EpiSuite Lite Guardcard), update the company FOB system (Centaur)

§       3-year member and former Chairperson of the Social Committee

§       Member of the United Way Fundraising Week Committee for 3 years

§       Level 1 Occupational First Aid Attendant

§      WHMIS Certification

I.T. EDUCATION and CERTIFICATION

Managing and Maintaining a Windows Server 2003 Environment                                              Feb 2006
CDI/Polar Bear Education, Vancouver, BC                                                                                                         

NETWORK +  Professional                                                                                                            Apr 2005
BCIT (BC Institute of Technology), Burnaby, BC
   CompTIA Certified                                                                                                                     Aug 2005 

MCSA (MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR) - Windows 2000                                 Sep 2002
Northwest Digital, Burnaby, BC 

TECHNOLOGY SUPPORT PROFESSIONAL PROGRAM                                                                        May 2001
BCIT (BC Institute of Technology), Vancouver, BC
   A+ Professional Certification (CompTIA)                                                                                  Oct 2001
      An intensive, 24-week, full-time program designed for individuals seeking a blend of professional skills and technical training in hardware, software and support.  Courses included A+, Networking Fundamentals, Microsoft Word 2000, Excel 2000, PowerPoint 2000, Outlook 2000, Access 2000, Visual Basic, Project Management, Help Desk and Trainer Development, Internet Technologies, followed by an 8-week practicum.
 

OTHER WORK EXPERIENCE AND EDUCATION

PRODUCER                                                                                                                                 1999 - 2000
CKWX News 1130 (+ sister-station, 97 KISS FM), Vancouver, BC
A high-rated, all news and information radio station serving the BC Lower Mainland.

§       Responsible for recording, editing and mastering news features

§       Awarded “Employee of the Month” in May 1999 for efforts ‘above and beyond’ to several short-staffed non-production departments resulting in continued high-quality on-air output 

COMMUNITY CRUISER REPORTER                                                                                               1998 - 1999
97 KISS FM Radio, Vancouver, BC
A high-rated, soft rock radio station serving the Vancouver area.

§       Reported live on-air twice daily on the subject of community events and station promotions

§       Networked with event organizers, listeners and the general public for positive public relations and promotion for the station 

PRODUCTION MANAGER                                                                                                             1987 - 1997
820 CHAM Radio, Hamilton, Ontario
A top-rated, country music station serving southern Ontario.

§       Oversaw and performed daily audio engineering of up to 60 station promos, commercials, bumpers, and morning show bits

§       Consulted with clients for approvals and modifications of their advertisements

§       Trained students through co-op education programs

§       On-air as traffic reporter, fill-in swing announcer, primary remote show operator/producer

RADIO BROADCASTING                                                                                                              1984 - 1987
Humber College, Toronto, Ontario

§       Received diploma & graduated top of class
 

§       Academic Award of Excellence for highest overall Honours in the Radio Broadcasting Program
 

§       CFTR Radio Award for outstanding achievement
 

PROJECTS AND INTERESTS

§       Maintain a personal website, created using MS Frontpage 2003

§       Amateur Movie Production, Desktop Publishing

§       Travel, whether local camping trips or new international exploration

§       Stained Glass Window making

§       Fitness maintenance – Burnaby Rec Centre Lifestyle Pass holder - swimming (formerly with Masters Club), fitness classes, cardio & weights room, Squash, Badminton, Ping Pong

 VOLUNTEER EXPERIENCE

§       United Way Fundraising (intercorporate)

§       Social Committee – former Chairperson

§       VP & Secretary of Saturday morning Curling Club.  Playing position: Second

§       Assistant manager/coach to the Tigers women’s hockey team (Adult Safe Hockey League)

§       Former volunteer Literacy Council Tutor, consisting of weekly tutorials resulting in the student enrolling and graduating from adult high school